Experience Level

Years’ Experience

People Management:

Very Good

+10

Team Management

Very Good

+10

Training People

Good

9

Negotiations and consultancy

Very Good

9

Service desk and administration

Very Good

9

Technicians and programmers

Very Good

9

ITIL
SLA & OLA

Very Good

9

Problem & Change Management

Very Good

9

Service Management

Excellent

10

Budget and P&L

Good

8

Project Management (Prince2)

Good

9

Implementations Hard & Software :
National
International

Very Good
Good

9
7

Logistics

Good

+10

MS Office,
(Excel, Word, Outlook, Visio, Project, PowerPoint)

Very Good

+10

CRM

Good

8

ERP

Good

7

Adobe

Good

+10

SQL – MySQL – Apache – PHP - HTML

Good

+10

Telecom & network

Very Good

9

Print & document management

Good

4