With over 10 Years of experience in management
Partnership Office ADSM - RMPS (via Brunel) since 4/2015
Managing the RMPS Cloud Solutions for AXA-Technology Services. International project. With high level service and Partnerships Management in a server and cloud environment.
Project manager via HDP (P & J Benedict) 3/12 en 4/12/2014
Short project contract to setup a project plan for integration of Voip phones for the city services in the City of Bilzen.
Purchase World Shop 04/15/2013 - 04/01/2014
On its own initiative, set up a small business in Asia.
I spent about a year with this project, both in China and Europe
But because of the lack of marketing of the services for the web stores I decided to keep it as an extra.
Design, implementation, optimization of the whole setup of a Service Desk in the Philippines. Sales staff in China.
Xerox via Konvert interim van 1/8/2010 to 4/5/2012
Service Delivery Manager / Coordinator / Implementation & Transition Manager
Standard Service Delivery activities
Responsible for 5 clients in Belgium and 3 at the international level:
Project responsibility France (implementation and Transition Procter & Gamble)
Cervo Engineering from 10/2009 until 9/2010
Coach/Team Manager project Proximus (Belgacom) Brussels
General staff (multicultural team + / - 30 people)
Education and training
Creating the training modules and teaching materials
Skills training + monitoring implementation of the procedures laid
Hewlett Packard CDS from 09/2006 until 11/2008 temporary assignment
Site Delivery Manager in this position I was also
Delivery Manager
Quality Delivery Manager
Account Delivery Manager (KBC Global Services)
Tasks and activities
Coordination and supervision of:
6 departments internally HP CDS
Warehouse and logistics, Workshop, Service Delivery, Dispatch & Administration, Staging, and Purchase
A team of servants, including:
Managers, service delivery leaders, team leaders, technicians. (60 % is present in the workplace)
Cervo Engineering 05/2005 until 2006
Project leader – project Tele2 België
Project leader – coach project Proximus (Belgacom) Brussels
Project leader – coach project Scarlet Belgium
Account management outsourcing – project Vito Mol
VC Group (commissioned by Proximus (Belgacom)) 1/2005 until 5/2005
IDTV / ADSL technician / Team leader
Helicopter Adventures Inc. US – Titusville (FL) – Concord (CA) van 10/2002 to 12/2004
Helicopter pilot (+ training to Commercial Pilot License)
Crown Helicopters Lummen van 2001 to 8/2002
Helicopter pilot (+ training Private Pilot License)
Previous:
MTC Stassano ETX & Reach truck driver
LT Medical Services Warehouse and clean Zone responsibility
Military service: Air force – UDA – air commando
Perlav Leuven Industrial cleaning
Int.SSDM
Warehouse optimizations
ITIL is the name and we shape IT
Certification is nice, practical knowledge is more important.
Service Delivery starts before the contract is signed
Contact me and I will be get in touch with you within 24 hours.
mail@oliviervanlaer.com
O.Vanlaer
Nanning - China