PROJECT EXPERIENCE

Project name:

AXA-TECHNOLOGY SERVICES - RMPS Cloud Solutions

Company (employer):

BRUNEL

Dates (start-end):

Effective number of  months achieved:

7/4/2015  and current

Client (customer) :

AXA-TECHNOLOGY SERVICES

Project size:

Project description :

Partnership Office Account managment

Responsible for RMPS AXA-Global Services 

Employee’s Roles & Responsibilities in the project:

Take ownership of the project and create partnership, cloud solutions and integrations

Technologies and methodologies  used by the employee in the project:

Server , VM , ... many more

PROJECT EXPERIENCE

Project name:

Voip implementation City Bilzen

Company (employer):

P & J Benedict

Dates (start-end):

Effective number of  months achieved:

3/12/2013  and 4/12/2013

Client (customer) :

City Bilzen - Belgium

Project size:

2

Project description :

Creation of a project plan for implementation of VOIP for all city activities and locations. A reference book of the project was given but they needed someone who could create it by Prince 2 principles and in MS Project

I only had 2 days to create it (contractual) due a timeframe.

Employee’s Roles & Responsibilities in the project:

Take ownership of the project and create a project plan in MS Project by Prince2 principles

Technologies and methodologies  used by the employee in the project:

Prince 2 , MS project , Visio

CV experience page number for this CV:

2

PROJECT EXPERIENCE

Project name:

PWS

Company (employer):

Purchase World Shop

Dates (start-end):

Effective number of  months achieved:

4/2013 to 4/2014

12

Client (customer) :

PWS

Project size:

8

Project Description: Creating a platform where Sales can be offered as web shops to Asian market.

Starting from scratch and working with open source materials to keep cost low, setup sales and service department as service desk. 80% of the operations run online. But customers can request an account manager  to help them with the choices to make and services to take. Creation of the web shop is free, all extra services are paid. Ownership and shop activity is for the customer.

We did not reach our goal for the project to get 500 shops in first year, due the continue price battle with Alibaba.

Latest project in this series is still possible to view : http://www.oliviervanlaer.com/ginseng/index.php

The whole project is still ongoing but I stepped back and take a stakeholder position. I look at it as an insurance for my retirement.

Employee’s Roles & Responsibilities in the project:

Owner, created everything from zero, including training of people in Philippines and China.

Technologies and methodologies  used by the employee in the project:

Prince 2 , MS project , Visio, Excel, Dreamweaver, FileZilla, Adobe E-Learning Suite, ITIL, Manageengine Service Desk Plus.

PROJECT EXPERIENCE

Project name:

Brussels Airlines Main Contract

Company (employer):

Xerox

Dates (start-end):

Effective number of  months achieved:

8/2010 to 5/2012

20

Client (customer) :

Brussels Airlines

Project size:

Project Description:

Employee’s Roles & Responsibilities in the project:

International Service Delivery Management, Contract Lifecycle, Projects management during the contract period, Service management, and set-up a new Service Desk team. Taking full responsibility including P&L, Creation continual improvement plan, take ownership of all activities. Sales and added value opportunities (see 4).  Basic setup : 45 printers and scan devices

Responsible for EMEA, including the roll out to the 5 African countries where BA is operational.

Technologies and methodologies  used by the employee in the project:

Prince 2 , MS project , MS Visio, Excel, Dreamweaver, FileZilla, Adobe E-Learning Suite, ITIL, Printer and Scanner software, MS Office.

CV experience page number for this CV:

4

PROJECT EXPERIENCE

Project name:

Brussels Airlines (new location)

Company (employer):

Xerox

Dates (start-end):

Effective number of  months achieved:

5/2011 to 12/2011

7

Client (customer) :

Brussels Airlines

Project size:

30d

Project Description: Implement, change location, transport, Add new equipment, add to CMDB, Take ownership for the project in collaboration with Brussels Airlines project team.

Different steps of the project, I was able to double our business by selling extra devices what brings total amount on 95 after this project. Full service package and extra service desk services.

The basic idea was to transport and change devices from old location to a new location. After calculating and review I came to new possibilities and better service to customer with a high lever security area (new location is on the airfield) setup the Project plan, create new entries in CRM and ERP, both for Xerox and BA, physical distribution of the current devices, order new and implement in system and locations, create a special process for high security areas, including backup by problems.

Make sure all own technicians and personnel needed for the job also have the security training and certificates. Start new procedures and change software so most BA personnel only can work by green print process, (only B&W and double side print). Software design is partly done by third party in India, UK, USA, Belgium. I took ownership in the project as project manager for all teams

Employee’s Roles & Responsibilities in the project:

Besides the normal SDM activities I was the Project Manager for this project including all the Xerox activities. 

Technologies and methodologies  used by the employee in the project:

Prince 2 , MS project , Visio, Excel, ITIL, Manageengine Service Desk Plus, Xerox Ordering tools, BA SAP and CRM  .

CV experience page number for this CV:

5

PROJECT EXPERIENCE

Project name:

Philips

Company (employer):

Xerox

Dates (start-end):

Effective number of  months achieved:

4/2011 to 5/2012

11

Client (customer) :

Xerox NL

Project size:

Project Description: Implement Xerox Devices, in to the Philips Plant in Turnhout.

Take full ownership of implementation role including hire an part time service agent, Create entry for customers DB

After implementation take ownership as Service Delivery Manager,

Employee’s Roles & Responsibilities in the project:

Take full ownership of implementation role including hire an FTE. After implementation take ownership as Service Delivery Manager. Try to create from part time a full time contract for the service agent (succeed)

Technologies and methodologies  used by the employee in the project:

Prince2, MS project ,Ms Visio, Excel, ITIL, Outlook

CV experience page number for this CV:

6

PROJECT EXPERIENCE

Project name:

Procter & Gamble Amiens (France)

Company (employer):

Xerox

Dates (start-end):

Effective number of  months achieved:

4/2011 to 3/2012

3

Client (customer) :

Xerox UK

Project size:

3

Project Description: Implement Xerox Devices, in to customer plant and software

For software I worked with the onsite team of HP who is a third party in this project.

My Project has 3 phases,

Phase 1: Make the primary consulting investigation on site to see if the correct equipment is sold and if the needed network is foreseen. Afterwards create report to management and assist with the implementation project plan.

Phase 2: Implementation of the devices, and add + adjust SAP , and CMDB, install in service management

Phase 3: Removal of old appliances and create the end of life files

Employee’s Roles & Responsibilities in the project:

Take full ownership of implementation role including Logistics and SAP part, Create a technician team to do the implementation in France, collaborate with stakeholders in UK, keep budget and timeframe due the critical risk of putting customers production plant to stop if implementing is wrong in SAP; time window for each device 6minutes , foresee training for all employees

After implementation transfer ownership to UK and the France technical department of Xerox.

Technologies and methodologies used by the employee in the project:

Prince2, MS project ,Ms Visio, Excel, ITIL, Outlook, SAP, ERP, SQL , VOIP , Skype

CV experience page number for this CV:

7

PROJECT EXPERIENCE

Project name:

Janssens pharmaceutics

Company (employer):

Xerox

Dates (start-end):

Effective number of  months achieved:

2/2012 to 5/2012

3

Client (customer) :

Johnson & Johnson

Project size:

30d

Project Description: Implement Xerox Devices, in to the J&J Plants (5) in Belgium.

Take full ownership of implementation role as Project manager, assist installs and work together with the J&J teams in India (software) , Beerse Belgium (local network & project team) and US (network software changes), Own teams from UK to follow up on the project and the software adaptions in Xerox CMDB, NL for logistics, German team for SAP. Removal of the old devices

After implementation take ownership as Service Delivery Manager,

Employee’s Roles & Responsibilities in the project:

Project & Service Delivery Manager to the J&J Plants (5) in Belgium.

Take full ownership of implementation role including hire an full time service agent, and Hire SAP team with Xerox license (Team from Germany) and foresee training for all employees

After implementation take ownership as Service Delivery Manager

Technologies and methodologies  used by the employee in the project:

Prince2, MS project ,Ms Visio, Excel, ITIL, Outlook, ERP,

CV experience page number for this CV:

8

PROJECT EXPERIENCE

Project name:

Mensura insurances

Company (employer):

Xerox

Dates (start-end):

Effective number of  months achieved:

1/2011 to 5/2012

17

Client (customer) :

RealDolmen

Project size:

90d

Project Description: Implement Xerox Devices, in to the Mensura Plants in Belgium.

Take full ownership of implementation role as Project manager, assist installs and work together with the RealDolmen teams and Mensura(software) , adaptions in Xerox CMDB, NL for logistics

After implementation take ownership as Service Delivery Manager,

Employee’s Roles & Responsibilities in the project:

Project & Service Delivery Manager to the customer (Belgacom/RealDolmen).

Take full ownership of implementation role.

After implementation take ownership as Service Delivery Manager

Technologies and methodologies  used by the employee in the project:

Prince2, MS project ,Ms Visio, Excel, ITIL, Outlook, ERP,

CV experience page number for this CV:

9

PROJECT EXPERIENCE

Project name:

Management Centre Europe (Brussels)

Company (employer):

Xerox

Dates (start-end):

Effective number of  months achieved:

8/2010 to 5/2012

28

Client (customer) :

Xerox BeLux

Project size:

weekly visit, daily control

Project Description: as Service Delivery Manager, control the print and document room which is at customer location, 1 FTE, Take full ownership of the service lifecycle of the devices and services.

Extend the contract at 12/2011 ( also due my contributions the contract is signed for 2 more years)

Employee’s Roles & Responsibilities in the project:

Project & Service Delivery Manager to the customer, extend the contract

Technologies and methodologies  used by the employee in the project:

Ms Visio, Excel, ITIL, Outlook, ERP, Word, PowerPoint, Skype

CV experience page number for this CV:

10

PROJECT EXPERIENCE

Project name:

Generalli insurances(Brussels)

Company (employer):

Xerox

Dates (start-end):

Effective number of  months achieved:

1/2011 to 5/2012

17

Client (customer) :

Xerox BeLux

Project size:

Bi weekly visit, daily control

Project Description: as Service Delivery Manager, control the print and document room which is at customer location, Take full ownership of the service lifecycle of the devices and services.

Extend the contract at 12/2011 ( also due my contributions the contract is signed for 3 more years)

Employee’s Roles & Responsibilities in the project:

Service Delivery Manager to the customer , extend the contract

Technologies and methodologies used by the employee in the project:

Ms Visio, Excel, ITIL, Outlook, Word, PowerPoint ,

CV experience page number for this CV:

11

PROJECT EXPERIENCE

Project name:

Fortis BNP  (Brussels)

Company (employer):

Xerox

Dates (start-end):

Effective number of  months achieved:

2/2011 to 5/2012

16

Client (customer) :

Xerox BeLux

Project size:

Bi weekly visit , daily control

Project Description: as Service Delivery Manager, control the print and document room which is at customer location, Take full ownership of the service lifecycle of the devices and services.

Daily operations and reporting of services delivered

Employee’s Roles & Responsibilities in the project:

Service Delivery Manager to the customer, extend services,  

Technologies and methodologies used by the employee in the project:

Excel, ITIL, Outlook, Word, PowerPoint

CV experience page number for this CV:

12

PROJECT EXPERIENCE

Project name:

AXA  (Brussels)

Company (employer):

Xerox

Dates (start-end):

Effective number of  months achieved:

7/2011 to 1/2012

5

Client (customer) :

Xerox BeLux

Project size:

N/A

Project Description: as Service Delivery Manager, assist a colleague SDM who did not been able to set up a dashboard for the reporting’s AXA wanted. This I had to do this to help my team who really had a problem here. Together with him I created a dashboard full customized on customer needs and requests. All in Excel.

Employee’s Roles & Responsibilities in the project:

Service Delivery Manager to Xerox colleague

Technologies and methodologies used by the employee in the project:

Excel, ITIL, Outlook, Word, PowerPoint, SAP

CV experience page number for this CV:

13

PROJECT EXPERIENCE

Project name:

FOD Finance (Brussels)

Company (employer):

Xerox

Dates (start-end):

Effective number of  months achieved:

9/2010 to 5/2012

27

Client (customer) :

Xerox BeLux

Project size:

Monthly reporting

Project Description: as Service Delivery Manager, control the print and document room which is at customer location, ownership of the service lifecycle of the devices and services.

Extend the contract at 12/2012 (contact is not extend due the choice of other devices and price)

Employee’s Roles & Responsibilities in the project:

Service Delivery Manager to the customer , extend the contract

Technologies and methodologies  used by the employee in the project:

Ms Visio, Excel, ITIL, Outlook, ERP, Word, PowerPoint,

CV experience page number for this CV:

14

PROJECT EXPERIENCE

Project name:

Belgacom Brussels

Company (employer):

Cervo Engineering

Dates (start-end):

Effective number of  months achieved:

10/2009 to 9/2010

11

Client (customer) :

Belgacom

Project size:

11

Project Description: as Team and Project manager for Telecom operations

Control and Quality insurance of all services to Brussels area, extend services, implement trainings and hire new technicians. Create a high level service, all technicians who did not meet the requirements are dismissed. Basic roles of technicians , break & fix, install PSTN, VDSL , ADSL , Network infrastructure, including Central activities

Employee’s Roles & Responsibilities in the project:

Team and Project manager for Telecom operations

Technologies and methodologies used by the employee in the project:

Ms Visio, Excel, ITIL, Outlook, WMS , Word, PowerPoint , Skype, Trac&Trace, ISO , VCA

CV experience page number for this CV:

15

PROJECT EXPERIENCE

Project name:

HP CDS

Company (employer):

HP CDS

Dates (start-end):

Effective number of  months achieved:

9/2006 to 11/2008

27

Client (customer) :

HP CDS

Project size:

27

Project Description:

Coordination and supervision of:

6 departments internally HP CDS

Warehouse and logistics, Workshop, Service Delivery, Dispatch & Administration, Staging, and Purchase

A team including: Managers, service delivery leaders, team leaders, technicians. (60 % is present in the workplace)

Implementation and transition (due Roll out of the new Vista devices)

Logistics by third party and in management by me and my teams

Server, Desktops, screens, ip phones and all other IT related materials were replaced by products managed by HPCDS, Soft and hardware added, build and implemented by HP CDS and collaboration of KBC, Our responsibility was from A to Z including the follow up and service management.

Upgrade only if all software was working , this we did by a test at users place by install if not installed , device where send back to HP cds for new software or other issues, service desk took the role of incident and management , change and move. Also a lot of new request came after first implementations.

New in this role; implementation of the Avaya ip-phones

Management meeting (weekly and monthly meetings)

Service delivery leader and team leaders meeting (2x per month)

Customizable meetings:

Weekly  projects and implementations

Monthly meeting with management reporting

Consultation with the social agencies

Reporting to

The Finance Director EMEA HP

Forecast of the financial framework

Weekly and monthly reporting to the General Manager

Invoicing to customers (control and formatting)

Quality control and process optimization

Assessment of the in- and outbound call programs

Controls - outbound and procedures

Monitoring safety and ISO

Modifications and drafting new procedures created to save programs

Implementation and monitoring of new and existing projects

Monitoring and control of he services carried out by external companies

Logistics department control and optimization:

Supply and Demand - chain processes,

Availability and product control (in- , and out- bound)

Inventory management and optimization

Introduction EOQ

Warranty and purchasing processes

Internal audits and monitoring of the external auditors (including ISO)

Checking the service calls and follow-up (including problem and change management)

Monitoring of absenteeism and personal interviews

Control and formatting of planning grids

Recruitment and selection of persons selected by HR

Employee’s Roles & Responsibilities in the project:

Site Delivery Manager, Quality Manager , Service Delivery Manager for KBC

Technologies and methodologies  used by the employee in the project:

Ms Visio, Excel, ITIL, Outlook, Word, PowerPoint, Skype, ISO, Six Sigma, Prince2, Perrigrine Asset Centre, Service Desk HP, Warehouse Tool HP, Track& Trace Third party

CV experience page number for this CV:

16

PROJECT EXPERIENCE

Project name:

Belgacom

Company (employer):

Cervo Engineering

Dates (start-end):

Effective number of  months achieved:

5/2005 to 8/2006

15

Client (customer) :

Belgacom

Project size:

15

Project Description: as Team and Project manager for Telecom operations

Control and Quality insurance of all services Scarlet, Tele2, Belgacom Antwerp, Belgacom Limburg, Belgacom Brussels. Extend services, implement trainings and hire new technicians. Create a high level service, all technicians who did not meet the requirements are dismissed. Basic roles of technicians, break & fix, install PSTN, VDSL, ADSL, Network infrastructure, including Central activities.

Contact all Tele2 and Scarlet customers to inform and plan install date.

Get contract for Tele2 (achieved) what made us responsible for 20000 installs ADSL + Voip

Employee’s Roles & Responsibilities in the project:

Team and Project manager for Telecom operations (this required me to work 11 to 13 hr a day)

Technologies and methodologies used by the employee in the project: Excel, Outlook, WMS, Word, PowerPoint,

CV experience page number for this CV:

17

PROJECT EXPERIENCE

Project name:

Belgacom Limburg

Company (employer):

VC Group

Dates (start-end):

Effective number of  months achieved:

1/2005 to 5/2005

5

Client (customer) :

Belgacom

Project size:

4

Project Description: start as one of first iDTV technicians in Belgium to install idtv , telephone PSTN and ISDN + ADSL in province Limburg.

This contract is stopped for VC Group by Belgacom

Employee’s Roles & Responsibilities in the project:

Team leader and Technician

Technologies and methodologies used by the employee in the project:

Excel, Outlook, WMS , Word, PowerPoint